Frequently asked questions

Synks is an all-in-one creative project management and feedback platform. Upload any file — images, videos, 3D models, documents, or live websites — collect precise feedback, manage timelines with Gantt charts, track time & revenue, and deliver approved assets to clients. It integrates with Slack, Discord, Microsoft Teams, Google Drive, Dropbox, Gmail, Google Calendar, Monday.com, and more.

Synks is built for designers, agencies, creative studios, marketing teams, and anyone who needs structured feedback on visual work. Whether you're a freelancer managing a few clients or an enterprise team coordinating across departments, Synks scales with you.

No! Reviewers can leave feedback as guests using a secure share link. They simply enter their name and start commenting with pins, drawings, and voice notes — no sign-up required.

Synks supports images (PNG, JPG, SVG, WebP), videos (MP4, MOV, WebM), documents (PDF, Word, PowerPoint), 3D models (GLB, OBJ, FBX, STL), Figma designs, and live websites (any URL). You can also import files directly from Google Drive or Dropbox.

Files move through a clear pipeline: Waiting → In Review → Approved Changes → Done. You can leave pin comments, drawings, and voice notes, resolve feedback, upload new versions, compare side-by-side, and give final approval. Approved files can be delivered to clients via a password-protected download page.

Yes! Upload new versions of any file and compare them side-by-side. All comments are tied to specific versions, so you'll never lose track of feedback. You can also map Google Drive or Dropbox folders to version numbers for automatic versioning.

The Project Hub is a built-in project management suite inside every project. It includes a dashboard overview, team chat, checklists, Gantt timeline planning, time tracking, revenue tracking, and invoicing — everything you need to manage creative projects from start to finish.

Korra is your AI co-pilot built into Synks. It can manage your projects, summarize feedback, read and send emails via Gmail, search and upload files to Google Drive, read and create Google Calendar events, send Slack messages, and more — all through a natural conversation.

Synks integrates with Slack, Discord, Microsoft Teams, Monday.com, Google Drive, Dropbox, Gmail, Google Calendar, and Figma. Get real-time notifications, auto-sync files from cloud storage, manage tasks on Monday.com, send client updates via Gmail, and schedule meetings through Google Calendar.

Yes! Create team workspaces and invite members with different roles (owner, admin, member, viewer). Set granular permissions for each member — control who can create projects, share files, manage integrations, use the AI assistant, and more.

Absolutely. Tag projects with customer names to group and filter them. You can also assign team members to specific projects and files for better task management.

Get notified across multiple channels — in-app notifications, Slack, Discord, Microsoft Teams, or email. Choose exactly which events trigger notifications: new comments, file approvals, team invites, and more. You can also enable daily summary digests.

Yes! The free plan includes up to 3 projects, image & document support, pin comments, guest reviewer access, and the Project Hub. It's free forever with no credit card required.

The Pro plan ($12/month) unlocks unlimited projects, all file types, video & 3D review, version comparison, all integrations, and the AI assistant. The Business plan ($29/month) adds team workspaces, advanced permissions, priority support, and more.

Absolutely. You can cancel your subscription at any time from your settings. Your account will remain active until the end of your billing period.

Yes. All data is encrypted in transit and at rest. We use industry-standard security practices, and your files are stored in secure cloud infrastructure. Share links can be password-protected for extra security.

Only people you invite can see your projects. Each project has a unique share token, and you control exactly who has access. Team workspaces have granular permission controls so you can limit what each member can do.